Questions & Answers
Everything You Need to Know
Honest, straightforward answers about gum arabic, oral wellness, ordering, and more.
Product Questions
What is gum arabic and how does it support oral health?
Gum arabic (acacia senegal) is a natural resin from acacia trees, used for centuries in oral care. It supports saliva production, helps maintain healthy oral pH, and provides a gentle, natural way to support dental wellness. Our gum arabic is 100% pure with no additives or fillers.
How do I use GLO GUM products?
Our products come with detailed usage instructions. Generally, you can chew small amounts of gum arabic crystals, dissolve powder in water as a mouth rinse, or use as directed on the product label. Start with small amounts and increase gradually as your body adjusts.
Is your gum arabic organic?
We offer both conventional and USDA certified organic options. Our organic gum arabic is sourced from acacia trees grown without synthetic pesticides or fertilizers. Check the product label or description to confirm which option you're purchasing.
How should I store gum arabic?
Store gum arabic in a cool, dry place away from direct sunlight and moisture. Keep containers tightly sealed to maintain freshness. Properly stored, our products maintain quality for 18-24 months.
Is gum arabic safe for daily use?
Yes, gum arabic is generally recognized as safe (GRAS) by the FDA and has been used safely for centuries. However, start with small amounts and consult your dentist or healthcare provider if you have specific health concerns or conditions.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your protection.
Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After that, your order enters our fulfillment process. Please contact us immediately at [email protected] if you need to make changes.
Do you offer wholesale or bulk pricing?
Yes! We offer special pricing for dental practices, wellness centers, retailers, and bulk orders. Please visit our Wholesale page or contact us at [email protected] for more information about volume discounts and commercial accounts.
Can I use multiple discount codes?
Only one discount code can be applied per order. If you have multiple codes, we recommend using the one that offers the greatest savings on your purchase.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping (2-3 days) and express shipping (1-2 days) options are available at checkout. Orders are processed within 1-2 business days.
Do you ship internationally?
Currently, we ship within the United States and Canada. We're working on expanding our international shipping options. Please check back or contact us if you're interested in international delivery.
How much does shipping cost?
Standard shipping is $6.99 for orders under $50. We offer FREE standard shipping on all orders over $50. Expedited and express shipping rates are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also log into your account on our website to view your order status and tracking information at any time.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied! If you're not happy with your purchase, you can return unopened products within 30 days of delivery for a full refund. Return shipping costs are the customer's responsibility unless the product is defective or we made an error.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number and reason for return. We'll provide you with return instructions and a return authorization number. Products must be unopened and in original condition.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method. Please allow 5-10 business days for the credit to appear on your statement.
What if my product arrived damaged?
We're sorry if your product arrived damaged! Please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement to be sent immediately at no cost to you, and you won't need to return the damaged item.
Usage & Wellness
How much gum arabic should I use daily?
Start with small amounts (1/4 to 1/2 teaspoon) and gradually increase as your body adjusts. Most people use 1-2 teaspoons daily for oral wellness support. Follow product-specific instructions and consult your healthcare provider for personalized guidance.
When is the best time to use gum arabic?
Many people find it beneficial to use gum arabic after meals or before bed. For oral wellness, using it after brushing can provide extended benefits. Experiment to find what works best for your routine.
Can I use gum arabic if I have dental work or braces?
Gum arabic is generally gentle and safe, but if you have dental work, braces, or oral health concerns, consult your dentist before use. They can provide guidance specific to your situation.
Are there any side effects?
Gum arabic is well-tolerated by most people. Some may experience mild digestive changes when first starting. Begin with small amounts and increase gradually. If you experience any adverse effects, discontinue use and consult your healthcare provider.
Need More Guidance?
We're here—not as a call center, but as friends sharing knowledge. Reach out anytime.